Property Management commitment

Milagro Management & Rentals is committed to providing customers with an unparalleled level of service and value in Costa Rica. We serve Guanacaste; specifically Playa Hermosa, Panama, Playa del Coco, Ocotal and the Peninsula Papagayo. We understand your concerns and your expectations when it comes to hiring the right company to manage your property; we pride ourselves in delivering Extraordinary Service and Exceptional Value!

Our Service Commitment to You

The foundation of Milagro Management & Rentals is based upon honest, ethical and solid business practices accumulated through experience and knowledge.

• Your assets are our #1 priority – security, preservation & appreciation. We know how important it is to ensure your property is well maintained and secure. As property owners ourselves, we treat your property as we would treat our own. It’s really very simple!
• Maintaining proper accounting systems transparent to you. We will provide you access to your funds and see what your account balance is anytime. This includes proper reporting and billing for work performed.
• Clear performance expectations for all Milagro teammates. We believe in the philosophy of Un Equipo (One Team). Our staff will have clear direction in order to perform to their potential. We work as a team to get the job done and done right the first time. The customer is our #1 priority and we are here to deliver!
• Communication – it’s a challenge to maintain property in the tropics. We pride ourselves on being timely, honest, ethical, and proactive.
  • No Surprise Policy - we will inform you as soon as any issues are discovered
  • All e-mails and phone calls will be returned within 24 hours.
  • Service Level Standards:
    • Work order requests addressed within 24 hours
    • Urgent requests – with 12 hours
    • Emergency requests – within 1 hour
  • We will also be clear with you on the realities of managing your property in the tropics, to eliminate any unmet or unrealistic expectations.

Property Management- Menu of services

• Invoice payments – timely payment of all utilities & fees is an integral core of our business – this includes property tax and HOA payments and payments to other suppliers.
• Accounting statement - Monthly report and break-down of all work done & costs
• Weekly property inspection – oversight and care of your property
• 24/7 on-call service for emergencies
• Regular communication about your property (phone calls, e-mails, meetings)
  • Personalized, weekly customer e-mail updates
  • Proactive suggestions for improvements
• Trouble-shooting of immediate issues (during weekly walk-through), e.g.: changing light bulbs
• Air/con preventative maintenance schedule (preventative maintenance work billed separately)
• Set schedule for all maintenance & housekeeping, including fumigation
• Cost estimates in advance for larger scale work
• 6x month key access for deliveries, tradesmen, repairs etc.
• Comprehensive website
• Marketing package – see below
• Supplies provided - tools, fuel, landscape equipment and transportation.
  • Vacation rentals: bath, dish and laundry soap, toilet paper, paper towels, trashcan liners.

Service Expectations:

Vacation and long-term rentals- Marketing

Milagro Management will create an in-depth marketing plan developed specifically for you. In order to increase rentals it is important to implement additional marketing. Costa Rica has a vast array of rental opportunities, especially in Guanacaste; our marketing staff will develop the right plan for you to increase your rental sales and satisfaction. Your property will stand out from the rest, compelling renters to choose you! You will have options & pricing to choose how you want to market your property. More marketing = more rentals.

Marketing Package

• Proprietary website and vacation management system delivered through Escapia™
• Comprehensive one-stop shop, optimized website designed to increase traffic and build volume
• Take photos, write web-copy and aggressively market your property on external websites
• Online reservation system
• On-line and phone support for all reservation bookings
• Determine competitive rent based on market conditions
• Personalized check-in and check-out, including pre & post-inspections
• Escort renters to property – even at night
• Welcome package ($28 amenity package billed to owner)
• Full-service Concierge Services – tours, vacation planning, reservations, answer questions
• Collect rents, utilities and damage deposits
• Information (Local Tours, Maps, Magazines, etc)
• External website listings on sites such as: VRBO, Homeaway (additional charges apply)